Privacy Policy

1. Information We Collect

When you book services with This Business, we collect:

• Contact Information: Name, email address, phone number
• Booking Details: Service type, date, time, special requirements
• Payment Information: Processed securely by Stripe (we do not store card details)
• Communication Records: Booking confirmations, reminders, and correspondence

2. How We Use Your Information

Your information is used to:

• Process and confirm your bookings
• Send appointment reminders and updates
• Provide customer service and support
• Improve our services
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To provide the services you have booked
• Legitimate Interest: To send service-related communications and improve our services
• Consent: For marketing communications (where applicable)

4. Data Sharing

We may share your information with:

• GetaBooking Ltd: Our booking platform provider for system operation
• Stripe: For secure payment processing
• Email Services: For sending booking confirmations and reminders
• Legal Authorities: When required by law

We do not sell or rent your personal information to third parties.

5. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Booking records are typically kept for up to 7 years for accounting and legal purposes.

6. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Restriction: Request limitation of processing

7. Data Security

Your booking data is protected using enterprise-grade security measures:

• AWS Enterprise Security: Hosted on Amazon Web Services with multiple security layers and 24/7 monitoring
• Data Encryption: All booking data encrypted in transit and at rest using industry-standard encryption
• Secure Payment Processing: All payments handled by Stripe with PCI DSS compliance - no card details stored on our systems
• Protected Infrastructure: Multi-factor authentication, firewalls, and intrusion detection systems
• Regular Security Updates: Automated security patches and continuous monitoring

This booking site benefits from the same enterprise-level security used by major corporations worldwide through AWS infrastructure.

8. Cookies and Data Storage

This booking website does not use any cookies. We operate completely cookie-free.

All booking data and functionality is processed without cookies using secure browser storage methods. This means:

• No tracking cookies are placed on your device
• No advertising cookies are used
• No analytics cookies are set on this booking site

This booking site is designed to respect your privacy while providing a seamless booking experience.

9. Traffic Source Analytics

We collect IP addresses and HTTP referrer information (e.g. whether you arrived from a search engine, social media, or a direct link) to help This Business understand how customers find their booking page.

• This data is only collected when you accept cookies via the consent banner
• No tracking cookies are placed on your device without your consent
• IP addresses are used for traffic source identification only and are not used to build individual user profiles

If you do not wish for this data to be collected, simply reject cookies when prompted by the consent banner. This data is processed by GetaBooking Ltd on behalf of This Business.

10. Contact Information

For any privacy-related questions or to exercise your rights, please contact:

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Complaints

If you have concerns about how we handle your personal data, you can contact us directly or lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.