Terms of Service

1. Service Description

Getabooking Ltd operates a licensed online booking platform that enables independent businesses to:

• Create professional booking websites at getabooking.co.uk/businessname
• Accept online bookings and payments from customers
• Manage appointments, availability, and customer communications
• Process payments securely through integrated payment providers

We act solely as a technology platform provider. Each business using our platform operates independently and is responsible for their own services, customer relationships, and legal compliance. Customers book services directly with the business, not with GetaBooking Ltd.

2. User Responsibilities

As a service provider using our platform, you are responsible for:

• Providing accurate business information and service descriptions
• Delivering services as advertised to customers with reasonable care and skill
• Obtaining and maintaining all necessary business licences and certifications
• Conducting proper background checks on any staff or contractors where required
• Ensuring the safety and security of customer property and data
• Complying with all applicable laws, regulations, and industry standards
• Displaying clear cancellation and refund policies to customers before booking
• Handling all customer complaints and disputes professionally
• Indemnifying GetaBooking against any claims arising from your services

Service providers are solely responsible for the accuracy, truthfulness, and legality of all marketing materials, service descriptions, and promotions. GetaBooking Ltd does not verify, endorse, or guarantee any claims made by service providers.

3. Platform Limitations

Getabooking Ltd acts solely as a technology platform and:

• Does not verify, endorse, or guarantee service providers or their qualifications
• Does not conduct background checks, insurance verification, or licence validation
• Is not responsible for the quality, safety, legality, or delivery of services provided
• Does not mediate disputes between service providers and customers
• Cannot guarantee platform availability or prevent technical issues
• Is not responsible if a business fails to deliver services, becomes insolvent, or ceases trading
• Does not handle refunds - all refund decisions are made by the individual business

GetaBooking Ltd acts solely as a booking facilitator. We are not the merchant of record for any transactions between businesses and their customers. All payments, refunds, disputes, and service fulfilment obligations exist solely between the business and the customer.

4. Technical Service Limitations

GetaBooking provides WhatsApp support and has maintained excellent platform reliability. However, as with any cloud-based software platform, you acknowledge that technical issues may occasionally occur including:

• Technical failures, bugs, or system outages
• API failures, webhook delays, or database issues that may impact booking functionality
• Third-party service disruptions (payment processors, email services, etc.) that may affect platform operations
• Software updates or maintenance that may temporarily interrupt service
• Data synchronization issues between systems

We provide the platform "as is" and do not guarantee protection against cyberattacks, hacking, malware, or unauthorized access. GetaBooking Ltd is not responsible for any loss or damage arising from security incidents or third-party service failures.

5. Liability Disclaimer

Subject to applicable law and the exclusions below, Getabooking Ltd's maximum liability to you under or in connection with these terms shall be limited to the total subscription fees paid by you in the 12 months preceding the claim.

We are not liable for any indirect, consequential, special, or punitive damages including but not limited to loss of profits, business interruption, loss of data, or any damages arising from services booked through our platform or technical issues affecting the platform. This includes property damage, theft of customer belongings, failure to provide services, lost bookings due to technical failures, missed appointments due to system outages, cyberattacks, hacking incidents, malware infections, data breaches, false advertising claims, payment disputes, or any business losses.

We make no warranty as to the services provided by businesses using our platform, and you contract with those businesses directly. We do not verify, endorse, or guarantee service providers or their services.

Nothing in these terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of statutory duties; or (d) any other liability that cannot be limited or excluded under English law. If you are a consumer, nothing in these terms affects your statutory rights.

6. Subscription Terms

Subscription billing:

• Monthly subscription fees charged monthly in advance
• 14-day free trial for new accounts (where applicable)
• Cancel anytime - no further payments will be taken after cancellation
• No refunds for partial months of service

Pricing Policy

• We review our pricing annually in December
• The next price review will be December 2027, giving you price certainty for the next 2 years
• Any price increases will be limited to a maximum of £1 per month or 10% of the current price, whichever is higher
• Price changes will be communicated with at least 30 days notice

7. Branding and Attribution

All system-generated communications include GetaBooking branding:

• Booking confirmation emails will include "Powered by GetaBooking.co.uk" attribution
• Reminder emails and system notifications will display GetaBooking branding
• This branding cannot be removed or modified on standard subscription plans
• White-label options may be available through our professional setup service

8. Third-Party Services & Security

Our platform relies on third-party service providers:

• Amazon Web Services (AWS): Cloud hosting, databases, and technical infrastructure
• Stripe: Payment processing, card transactions, and financial services
• SendGrid: Email delivery for booking confirmations, reminders, and notifications
• Other Services: Analytics, monitoring, and platform functionality

These services operate under their own terms and privacy policies. We are not responsible for third-party service availability, security breaches, or service interruptions. Any issues with third-party services should be directed to the relevant provider.

We do not guarantee protection against cyberattacks, hacking, malware, or unauthorized access. Users are responsible for securing their accounts and data. GetaBooking Ltd is not responsible for any loss or damage arising from security incidents or third-party service failures.

9. Deposits, Refunds & Payment Responsibility

Businesses using GetaBooking may choose to charge deposits, upfront payments, or full-service fees at the time of booking. All such payments are collected directly by the business via their Stripe Payments account.

GetaBooking Ltd is not the merchant of record for any payments and does not receive, hold, or process customer funds.

Refunds and Deposits

• All refund decisions (including deposit refunds or forfeiture) are determined solely by the business
• GetaBooking Ltd does not issue refunds on behalf of businesses
• Any refund requests, cancellations, or disputes must be directed to the business, not GetaBooking

No-Show or Late Cancellation Fees

Businesses may apply their own no-show or cancellation fees. These policies are set by the business and are not controlled or enforced by GetaBooking.

Payment Disputes

All payment disputes and chargebacks are handled directly by Stripe between the customer and the business. GetaBooking Ltd does not resolve, mediate, or participate in any financial disputes.

By booking through a GetaBooking-powered site, the customer acknowledges that their contract is with the business providing the service—not with GetaBooking Ltd.

10. Payment Processing

Payment processing is handled by Stripe Inc. We charge no booking fees to customers. You are responsible for:

• Any payment processing fees charged by Stripe (typically 1.4% + 20p per transaction)
• Ensuring your Stripe account remains active and compliant
• Handling all customer refunds and payment disputes directly
• Complying with payment card industry standards and regulations

All payments are processed directly between your customers and your Stripe Payments account. GetaBooking Ltd does not receive, hold, or process any payments and is not responsible for refunds, chargebacks, or payment disputes.

Payment disputes should be directed to Stripe. We do not guarantee payment processing availability or handle payment-related customer service.

11. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose risks to other users. Upon termination, you will lose access to the platform and any data stored within it.

12. Age-Restricted and Regulated Services Disclaimer

Some businesses using our platform may offer age-restricted or regulated services (including sunbeds, tanning equipment, cosmetic treatments, and similar services). GetaBooking Ltd is not the provider of these services and is not responsible for:

• Age verification or ID checks
• Compliance with sunbed legislation (including the under-18 ban)
• Health and safety guidance or medical suitability assessments
• Equipment standards, maintenance, or operational safety
• Supervision of customers during treatments
• Provision of mandatory health warnings
• Compliance with any industry-specific regulations or licensing requirements

All legal obligations rest entirely with the business offering the service. Businesses must ensure compliance with all service-specific UK laws and regulations, including but not limited to the Sunbeds (Regulation) Act 2010, health and safety legislation, and any applicable licensing requirements.

GetaBooking Ltd provides booking software only and does not accept responsibility for any regulatory failures by businesses using our platform.

13. Professional Advice Disclaimer

GetaBooking Ltd does not provide legal, medical, health, safety, or professional advice of any kind. Any guidance, information, or recommendations displayed on booking pages or within our platform is provided solely by the individual business and is not verified, endorsed, or guaranteed by us.

We do not guarantee the accuracy, completeness, or suitability of any information provided by businesses using our platform. Users should seek independent professional advice where appropriate.

14. Communication Services Disclaimer

We do not guarantee the delivery of emails, SMS messages, or other communications sent through our platform. Communication delivery depends on third-party services and may be affected by:

• Email provider filtering or spam detection systems
• SMS network availability and carrier restrictions
• Technical failures or service outages
• Incorrect contact information provided by customers

Businesses are responsible for verifying customer contact information and ensuring important communications reach their customers through alternative means where necessary. We are not responsible for missed appointments due to communication delivery failures.

15. Medical Services Disclaimer

GetaBooking provides appointment scheduling services only. We are not a medical service provider and do not store or process protected health information (PHI). We are not HIPAA compliant and do not integrate with Electronic Health Record (EHR) systems. All medical consultations, diagnoses, treatment, and record-keeping remain the sole responsibility of the healthcare practice. Healthcare providers using our platform must ensure their own compliance with all applicable medical regulations and data protection requirements.

16. Data and Privacy

Your use of our platform is subject to our Privacy Policy. You are responsible for obtaining appropriate consent from your customers for data collection and processing in accordance with GDPR and other applicable privacy laws. As a business using our platform, you act as the data controller under GDPR/UK data protection law for any customer data you collect.

17. Booking Site Terms

When you create a booking site through GetaBooking (accessible at getabooking.co.uk/yourbusinessname), the following additional terms apply:

• Service Responsibility: You are solely responsible for delivering all services booked through your booking site
• Customer Service: You handle all customer inquiries, complaints, and service issues directly
• Refund Policy: Refunds are entirely at your discretion - GetaBooking does not guarantee refunds to customers
• Platform Role: GetaBooking provides the booking platform only, not the actual services
• Customer Agreement: Customers booking through your site agree to these terms by using the booking service
• Business Compliance: You ensure your business operations comply with all applicable UK laws and regulations, including age restrictions, licensing requirements, and industry-specific legislation
• Customer Verification: You are responsible for verifying customer information, age, and suitability for services where required by law
• Data Handling: You are responsible for handling customer data in accordance with GDPR and privacy laws
• Service Standards: You maintain professional standards and deliver services as advertised

18. Customer Portal Accounts

Where a business enables a Customer Portal, customers may create accounts to view and manage their bookings. By creating a Customer Portal account, you acknowledge and agree that:

• Data Visibility: The business owner can view your booking history, account information, email address, and login activity through their dashboard
• Account Management: The business owner may disable, suspend, or remove your Customer Portal account at any time and at their sole discretion, without prior notice
• Booking Changes: Where the business enables self-service booking changes (swaps), these are subject to the cutoff period set by the business. Once a booking falls within the cutoff window, changes cannot be made through the portal
• Cancellations: Cancellations cannot be made through the Customer Portal. All cancellation requests must be arranged directly with the business and are subject to the business's own cancellation policy
• Data Storage: Your account information, booking history, and portal activity are stored securely by GetaBooking on behalf of the business. Your data may be retained for the duration of your account and for up to 7 years after closure for business and legal purposes
• Account Credentials: You are responsible for maintaining the security of your login credentials. GetaBooking is not liable for unauthorised access resulting from compromised passwords
• Platform Termination: GetaBooking reserves the right to disable Customer Portal functionality or remove accounts that violate these terms, are associated with fraudulent activity, or where the business's subscription is terminated

The Customer Portal is provided as a convenience feature. GetaBooking does not guarantee its continuous availability and is not liable for any inability to access or use the portal.

19. Changes to Terms

We may update these terms from time to time to reflect changes in our services or legal requirements. We will notify you of material changes by email or through our platform at least 30 days before they take effect. If you do not agree to the changes, you may terminate your account before they take effect. Continued use of our services after changes take effect constitutes acceptance of the updated terms.

20. Indemnification

You agree to indemnify and hold harmless Getabooking Ltd from any claims, damages, or expenses arising from your use of the platform, your services, technical issues affecting your business, hacking incidents, data breaches, false advertising claims, or your violation of these terms.

21. Consumer Rights

If you are using our services as a consumer, you have certain statutory rights under UK consumer protection law which these terms do not affect. Nothing in these terms is intended to limit your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

22. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer and have the right to bring proceedings in the courts of your country of residence.