Customer Spotlight: How HM Feel Good Fitness Widnes Clubbercise Hit the Ground Running

At GetaBooking, we love seeing instructors thrive. But every now and then, someone joins the platform and truly hits the ground running. That's exactly what happened with Helen Murray, a Clubbercise instructor based in Widnes.

Helen joined us in late April 2026, moving over from another provider. Within the first 24 hours of creating her trial account, she had already processed 5 online payments. Since then, her momentum hasn't stopped.

We caught up with Helen for a Q&A to see how GetaBooking is helping her manage the glow-sticks, the beats, and the bookings.

The Instructor Q&A

For those who haven't tried it, tell us about Clubbercise! What makes your Widnes classes special, and when do they run?

Clubbercise is a fun, nightclub-inspired fitness class where participants dance, burn calories and have a great time using LED glow sticks in a darkened room with disco lights. My Widnes classes are welcoming, inclusive and suitable for all fitness levels and abilities.

The darkened room creates a relaxed, non-judgemental atmosphere where people feel comfortable letting go, having fun and exercising without worrying about who's watching.

There is no pressure to get every move right. The routines stay the same for each track and many of the songs are rotated regularly, so participants naturally become more familiar with the moves over time. If you do go wrong, it really doesn't matter — we all do at times and we're all in it together. The focus is on enjoying yourself, building confidence and getting fit rather than achieving perfect choreography. Classes currently run on Tuesday and Thursday evenings in Widnes.

"The darkened room creates a relaxed, non-judgemental atmosphere where people feel comfortable letting go, having fun and exercising without worrying about who's watching."

You've hit the ground running — are you planning to expand your class timetable or locations in the future?

Absolutely. My goal is to continue growing the classes in Widnes while exploring opportunities to add more sessions and potentially expand into other local areas. I'm always listening to participant feedback and looking at where there is demand.

I'm currently looking at bringing old-style Popmobility back and will be setting up Personal Training as I also specialise in strength training.

The ultimate dream for me is to eventually have my own private studio where I can run classes every night and also offer completely private 1-2-1 PT sessions.

Have your participants mentioned anything about the new "no-account" booking experience?

Yes, participants have commented on how quick and easy it is. Removing the need to create an account has made booking much more convenient, particularly for first-time attendees who just want to secure their place without any extra steps.

We saw you've been selling Glow Sticks through the platform — how is that going?

Really well. It's convenient for participants to purchase glow sticks when they book their class, and it saves time on the night. Having everything in one place makes the process much smoother for both myself and my customers.

Is offering Family Clubbercise sessions something you have considered or are currently planning?

It's definitely something I would consider in the future. Family fitness is a great way to encourage people of all ages to be active together, and Clubbercise naturally appeals to both adults and younger participants because of the music and glow sticks.

What would you say are the top 3 features of the GetaBooking system so far?

The support and customer service have been outstanding throughout. Any issues have been resolved quickly, and aspects of the system have even been customised to suit my specific needs. The responsiveness, professionalism and willingness to help have ensured a seamless booking experience for both myself and my participants, making the transition to GetaBooking completely stress-free.

The platform is extremely customer-friendly and easy to navigate, encouraging customers to complete their bookings. Some booking systems can be lengthy, complicated and frustrating to use, often resulting in abandoned bookings. GetaBooking is refreshingly simple, intuitive and user-friendly, making the booking process quick and hassle-free.

The automated reminders are a fantastic feature, saving me valuable time and reducing the need for manual follow-ups. In addition, the AI assistance means help is available 24/7 whenever I need guidance or support. Together, these features make managing classes far more efficient and allow me to focus on delivering a great experience for my participants.

As we continue to build, what features or tools would make your daily life as an instructor even easier?

Many of the features I would normally ask for are already available. Looking ahead, it would be great to see partnerships with brands and local businesses that could offer exclusive discounts and benefits to instructors and participants. Cross-promotion opportunities between instructors, venues and complementary businesses could also help increase visibility and attract new customers. In addition, a scheme that allows customers to access discounts across different locations or classes within the network could encourage participation and strengthen the Clubbercise community.

How has your experience been getting bookings through the system compared to your previous provider?

The transition has been smooth and straightforward. The booking process feels simpler for both me and my participants, and managing bookings has become much easier. The system is intuitive, user-friendly and saves me valuable time compared to previous platforms I've used.

It has also given me confidence that the platform can support my future plans as I continue to grow my fitness classes and expand into personal training services. Having a system that can grow alongside my business is a huge advantage and means I can focus more on my customers and less on administration.

"GetaBooking is refreshingly simple, intuitive and user-friendly, making the booking process quick and hassle-free."

We noticed you used our AI features during your setup. What was the best and worst part of that experience and how have you found the overall support?

The best part was how quickly the AI helped generate content and get everything set up. It saved a lot of time and gave me a great starting point. The only downside was that, like any AI tool, some of the content needed a few tweaks — like my exercise screening form — to make it feel more personal and aligned with my own style and brand. However, these edits were minor and still saved me a significant amount of time overall.

It also meant I could stay compliant with all my health and safety requirements — as an instructor it's super important to me that my clients are safe and screened properly pre-exercise. GetaBooking made this process so easy and customised!

The support has been exceptional throughout. Any issues have been resolved quickly, and the team has gone above and beyond by customising aspects of the system to suit my specific needs. The responsiveness, professionalism and willingness to help have made the whole experience smooth and stress-free.

If you were speaking to another instructor thinking about switching to GetaBooking, what would be your top tip?

Take advantage of all the features available and spend some time exploring the platform. The setup process is straightforward, the support team is excellent, and there is always help available if you need it. Once everything is in place, it can save a significant amount of admin time, streamline the booking process for your participants and allow you to focus on what you do best — delivering fantastic classes, attracting and retaining clients, and growing your business.

"It can save a significant amount of admin time and allow you to focus on what you do best — delivering fantastic classes, attracting and retaining clients, and growing your business."

The GetaBooking Perspective

Our mission is simple: we want to take the "work" off Helen's desk so she can focus on what she does best — leading high-energy classes that her community loves.

It's important to us that it's as easy as possible for Helen to run her classes and for people to book and attend. That means removing every unnecessary step from the process — for both the instructor and the participant.

By providing a frictionless, branded booking page and a high-speed checkout that requires no usernames or passwords, we ensure that when someone decides to join a Clubbercise session, nothing stands in their way. We were thrilled to see Helen's success within her first 24 hours, and we are committed to making sure she (and all our instructors) have a stress-free experience.

We also want Helen's customers to never have to worry about convenient times to call or message. If it's 10pm on a Monday night and someone decides they want to join a class, they don't need to wait until morning or send a late-night text. They can book instantly, 24/7, straight from their phone — with Google Pay, Apple Pay and many other payment methods accepted in under 30 seconds. No app, no account, no friction.

If you run fitness classes and want a booking system built around simplicity, take a look at our fitness class booking software — designed specifically for instructors like Helen.

What's Next?

This is just part one of Helen's story. We'll be checking back in with her in 3 to 4 months to see how her classes are going and how she's getting on with her booking system.